Endpoint Security FAQ
This section aims to answer questions you may have about the Endpoint Security service, if your question is not answered here, please contact us.
I have more than one computer or device, are they all covered?
I have more than one user on my device, are they covered to?
I have lots of devices, how many can the service support?
Are Servers covered to?
Is this for business customers only?
Our Data Protection services are available to all customers.
I turn my computer off regularly, is this OK?
Can I move a licence from one device to another?
Yes. Licences are considered as floating licences but are registered on a monthly basis. If moving a licence to another device in the same month a licence cost adjustment may be required. You should contact us as soon as you know you need to move a licence so we can help with the planning.
How are renewals processed?
You or the nominated contact for your Service Agreement will receive an email around one month before the expiry date with a renewal invoice based on the number of licences in use at that time. If we don’t hear from you a few days before expiry we will attempt to contact you.
Expiry date alignment
The preference is to have one expiry date per Service Agreement, therefore if adding extra devices to your agreement the initial invoice for the new devices will be pro-rated based on your existing expiry date. The new devices also receive the rest of the current month (when the software is installed) at no cost.
Can payment be made using BPAY?
At this point in time we do not support payment via BPAY.
Supported Platforms List
Windows 10, Windows 8, 8.1, Windows 7, Windows Vista (SP1, SP2), Windows XP (SP3)
Mac OS High Sierra (10.13.x), Mac OS Sierra (10.12.x), OS X El Capitan (10.11.x), OS X Yosemite (10.10.5), OS X Mavericks (10.9.5), OS X Mountain Lion (10.8.5)
Windows tablet and embedded OS:
Windows Embedded 8 Standard, Windows Embedded 8.1 Industry, Windows Embedded Standard 7, Windows Embedded POSReady 7, Windows Embedded Enterprise 7, Windows Embedded POSReady 2009, Windows Embedded Standard 2009, Windows XP Embedded with Service Pack 2, Windows XP Tablet PC Edition
Server operating systems:
Windows Server 2016, Windows Server 2016 Core, Windows Server 2012, Windows Server 2012 R2, Windows Small Business Server (SBS) 2011, Windows Small Business Server (SBS) 2008, Windows Server 2008 R2, Windows Server 2008, Windows Small Business Server (SBS) 2003, Windows Server 2003 R2, Windows Server 2003 with Service Pack 1, Windows Home Server)
Red Hat Enterprise Linux / CentOS 5.6 or higher , Ubuntu 12.04 LTS or higher , SUSE Linux Enterprise Server 11 or higher , OpenSUSE 11 or higher , Fedora 16 or higher , Debian 7.0 or higher , Oracle Solaris 11, 10 (only in VMware vShield environments , Oracle Linux 6.3 or higher)